Terms of service

Welcome to NORTHELEVENN. These Terms of Service govern your use of northelevenn.in and your purchase of products from our website.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. ABOUT NORTHELEVENN

NORTHELEVENN is an online fashion and apparel brand offering clothing and related products through northelevenn.in.

Throughout these Terms, the words “NORTHELEVENN,” “we,” “us,” and “our” refer to NORTHELEVENN.

2. USE OF OUR WEBSITE

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Copy, reproduce, modify or distribute our website content without permission.
Use automated systems to collect information from our website.
Interfere with the security or functionality of the website.

We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

However, slight variations in colour, texture, finish or appearance may occur due to lighting, photography, screen settings and manufacturing processes.

Product availability is subject to change without notice.

4. PRICING

All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

NORTHELEVENN reserves the right to:

Change product prices at any time.
Modify or discontinue offers and promotions.
Correct pricing or product information errors.

If an order has been placed at an incorrect price due to a technical or human error, we reserve the right to cancel the order and issue an appropriate refund.

5. ORDERS

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS or WhatsApp.

An order is considered accepted only once it has been confirmed and processed by NORTHELEVENN.

We reserve the right to cancel or refuse an order due to:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect or incomplete customer information
Shipping restrictions
Other operational reasons

If we cancel an order for which payment has already been received, the applicable amount will be refunded to the original payment method.

6. PAYMENT

We accept payment methods made available on our website at checkout.

By providing payment information, you confirm that:

The information provided is accurate.
You are authorized to use the selected payment method.
The transaction is legitimate and authorized by you.

NORTHELEVENN does not store complete card or banking information on its own servers unless specifically stated.

7. CASH ON DELIVERY

Cash on Delivery (COD) may be available for selected locations and orders.

NORTHELEVENN reserves the right to limit or disable COD availability for certain orders, customers or locations.

Repeated refusal or non-acceptance of COD orders may result in COD being unavailable for future purchases.

8. SHIPPING & DELIVERY

Orders are shipped to the address provided by the customer during checkout.

Estimated delivery timelines are provided for guidance and may vary due to courier delays, weather, holidays, high order volumes or circumstances outside our control.

For complete information, please refer to our Shipping Policy.

9. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges and refunds are subject to our Return & Refund Policy.

Customers are responsible for reviewing the applicable eligibility requirements and timelines before requesting a return or exchange.

Products that have been worn, washed, altered, damaged or returned without original tags may not qualify.

10. PRE-ORDERS & MADE-TO-ORDER PRODUCTS

Certain products may be offered as pre-orders or made-to-order items.

Such products may have different production and dispatch timelines, which will be communicated on the relevant product page.

Once production has started, pre-order or made-to-order products may not be eligible for cancellation except where required by applicable law or in the case of an eligible product defect.

11. INTELLECTUAL PROPERTY

All content available on northelevenn.in, including but not limited to:

Logos
Brand names
Product photographs
Graphics
Videos
Designs
Text
Product descriptions
Website layouts
Artwork

is owned by or licensed to NORTHELEVENN and is protected under applicable intellectual-property laws.

You may not reproduce, copy, distribute, modify or commercially exploit our content without prior written permission.

12. USER CONTENT

If you submit reviews, photographs, feedback, comments or other content to NORTHELEVENN, you grant us permission to use, reproduce, display and publish that content for legitimate marketing and business purposes.

You confirm that the content you submit:

Belongs to you or you have permission to use it.
Does not violate another person's rights.
Does not contain unlawful, defamatory or misleading material.

We reserve the right to remove content that violates these Terms.

13. THIRD-PARTY SERVICES

Our website may use third-party services such as payment gateways, logistics providers, analytics platforms and other service providers.

We are not responsible for interruptions, errors or policies of third-party services that are outside our reasonable control.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, NORTHELEVENN shall not be liable for indirect, incidental, consequential or special losses arising from the use of our website or products.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded under applicable law.

15. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

Available without interruption
Free from errors
Free from viruses or other harmful components
Completely accurate or current

We may temporarily suspend or modify the website for maintenance, updates or operational reasons.

16. PRIVACY

Your use of our website is also subject to our Privacy Policy.

We may collect and process information required to process orders, provide customer support, improve our services and comply with applicable laws.

17. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in India.