Refund policy
1. RETURN ELIGIBILITY
We accept returns only under the following conditions:
- The product received is damaged, defective, or incorrect.
- The product must be unused, unworn and unwashed.
- All original tags, labels, packaging and accessories must be intact.
- The product must be returned in its original condition.
- Products showing signs of wear, washing, perfume, stains, alterations or damage caused after delivery will not be eligible for return.
Return requests must be raised within 48 hours of delivery.
To request a return, customers must contact us at support@northelevenn.in with:
- Order number
- Reason for return
- Clear photographs/video of the product
- Photographs of the packaging, if the product arrived damaged
Our team will review the request and confirm whether the return is approved.
2. EXCHANGE POLICY
We offer exchanges for size-related issues, subject to availability.
Customers must raise an exchange request within 48 hours of delivery.
The product must be:
- Unworn
- Unwashed
- Unaltered
- Free from stains, marks, perfume or other signs of use
- Returned with original tags and packaging
If the requested size is unavailable, we may offer an alternative size or store credit, depending on availability.
Only one exchange per order is permitted.
3. REFUNDS
Once the returned product reaches us and passes our quality inspection, the refund will be processed.
Refunds will be credited to the original payment method within 2 business days after return approval.
Please note that the time taken for the amount to appear in your bank account/payment method may vary depending on your bank or payment provider.